Cancellation Policy / Prices

Pricing & Policies Overview

We’re excited to provide you with our pricing and policies:

Pricing:

• Our pricing is based on a per-person model, tailored to your guest count and chosen menu.
• It includes VAT, service charges, and kitchen cleanup.
• Submit your booking request for precise pricing.
• Please inform us at least 15 days in advance of any changes in guest count. No refund will be issued for a reduced guest count within a week of the event, as preparations are based on the original reservation.
• For wine pairings, let us know during booking for full details on pricing.

Cancellation Policy:

• A 30% deposit is required to confirm your booking, with the balance due upon the chef’s arrival.
• For bookings within 15 days, full payment is due at booking.
• We accept bank deposits, Viva Wallet, and in-person payment.
• Cancel 21 days before the event for a full deposit refund. Within 20 days, no refund will be issued due to peak season demand.
• Missed payment deadlines will result in automatic cancellation without a refund.
• In case of a cancellation, please notify us by email. If access to your premises is not possible within a 30-minute grace period, the booking will be considered canceled.
• Exceptions are made for force majeure situations like illness or natural disasters.

Reservations:

• Your booking is confirmed once the deposit is received. Until then, it’s provisional.
• We’ll notify you by email with confirmation or cancellation.
• If our chef can’t fulfill the booking due to unforeseen circumstances, you’ll receive a full refund.
• For gatherings over 20 attendees, please contact us for kitchen setup details.
• Dietary restrictions or allergies? Let us know in advance.
• Due to the high season, we will keep all pending requests open for 5 days. If we do not hear back from you within that time, we will assume that you no longer require our services and your request will be cancelled.
• Our chef arrives with all necessary health certifications.
• For recurring services, we’ll tailor arrangements to suit your needs.

Cooking Classes:

• To secure your spot, a 30% deposit is required, with the balance due on the day of the class.
• Minimum of 6 adults required, up to 12 participants.
• Submit your booking request for pricing details.
• Cancel 21 days prior to the class for a full refund; within 20 days, no refund is possible, except for health-related issues with a doctor’s note.
• Refunds are processed within 3-5 business days after cancellation.
• Email us for any dietary restrictions or concerns.

For any questions or bookings, contact us at info@cookforduke.com. We’re here to assist you!